Refund & Cancellation Policy

1. Free trial

Every clinic begins with a 14-day free trial. You are not charged during the trial and can stop at any time without any payment.

2. Cancelling your subscription

You may cancel your subscription at any time by contacting us at ezflow0909@gmail.com or through the in-app support option. When you cancel, your plan remains active until the end of the current paid billing period, after which it will not renew. We do not auto-charge a cancelled subscription.

3. Refunds

• Service not delivered: If you were charged but could not access the paid service due to a fault on our side, you are entitled to a full refund.
• Recently started period: If you cancel within 7 days of a new paid billing period and have not made substantial use of paid features in that period, you may request a pro-rata or full refund for that period at our reasonable discretion.
• Duplicate or erroneous charges: Any duplicate or incorrect charge is refunded in full.

Refunds are generally not provided for a billing period that has already been substantially used, or for partial months after the 7-day window, except where required by law.

4. Refund timelines

Approved refunds are initiated within 3 business days of approval and are credited to your original payment method typically within 5–7 business days, depending on your bank or card issuer.

5. How to request a refund

Email ezflow0909@gmail.com with your clinic name, the charge date and the reason. We aim to respond within 2 business days. Unresolved concerns can be escalated to our Grievance Officer listed on the Contact page.

6. Changes to plans

If you upgrade mid-cycle, the new plan applies immediately and billing is adjusted from the next cycle. If you downgrade, the change applies from your next billing period; we do not refund the difference for the current period.